ࡱ>     M bjbj==kWW+lBBBB$:P.P.P.P.T/:/jV6(~6~6~68;<p$ "=88@"="=NJBB~6~6:ʐNJNJNJ"= B~6B8~6NJ"=NJNJNBz~6/ `b[;t:P.G:|0%INJBBBBThe Netherlands PULMAN COUNTRY report INFormation on public libraries Table of contents  TOC \o "1-2" \h \z  HYPERLINK "" \l "_Toc536417145" Table of contents  PAGEREF _Toc536417145 \h 2  HYPERLINK "" \l "_Toc536417146" The organisation of public libraries  PAGEREF _Toc536417146 \h 3  HYPERLINK "" \l "_Toc536417147" policies and strategic activities  PAGEREF _Toc536417147 \h 3  HYPERLINK "" \l "_Toc536417148" statistics on public libraries  PAGEREF _Toc536417148 \h 3  HYPERLINK "" \l "_Toc536417149" Information and communication technology in public libraries  PAGEREF _Toc536417149 \h 4  HYPERLINK "" \l "_Toc536417150" outlook  PAGEREF _Toc536417150 \h 4  HYPERLINK "" \l "_Toc536417151" Key standards and guidelines  PAGEREF _Toc536417151 \h 5  HYPERLINK "" \l "_Toc536417152" Innovative projects in ??? public libraries  PAGEREF _Toc536417152 \h 5  HYPERLINK "" \l "_Toc536417153" Best practice, innovations and projects  PAGEREF _Toc536417153 \h 5  HYPERLINK "" \l "_Toc536417154" Joint activities between libraries, museums and archives  PAGEREF _Toc536417154 \h 6  PULMAN COUNTRY Report information on public libraries The organisation of public libraries The Public Library system in the Netherlands consists of three layers of library services related to three levels of government, serving 15.6 million inhabitants. At the local level about 1115 public libraries (540 with 565 branches) are financially supported by local authorities. Most of the 547 communities have a library or mobile service (90 buses in total). Some 416, mostly smaller libraries, are associated with a Provincial Library Centre (9 PBCs) and have a full service contract,;other libraries buy some of these regional services, including mobile services. There are 12 provinces (ranging from 400.000 to 2,5 million inhabitants). At the provincial level, the provincial government subsidises provincial library centres (PBCs) (and a regional academic support function attached to a larger public library (13 WSF) in the country, formerly receiving state-funding). The PBCs are not open to the public but are library service and facility centres in which a number of library functions are concentrated and specialised. In words of today, they are the back office for the libraries in the province. At the national level, the state subsidises NBLC, the Netherlands Public Library Association for maintaining and improving the public library network, including tasks for professional quality, innovation, ICT, and a central lending facility for foreign languages (4,5 million Euro). (Services for the blind and seamen are executed by separately subsidised institutions). For its association work, NBLC, receives membership income from all public libraries (0,4 million Euro) Central library information services are performed by Biblion Ltd (a former department of the NBLC Association) and Netherlands Library Service (NBD, a non-profit library supply foundation established by booksellers, publishers and public libraries in 1970) which have merged in 2001. There is a well-established delivery service for government and public information via a national distribution system performed by NBLC/Biblion and the provincial library centres. Twice a week all libraries can receive information, (interlibrary loan) books, media, exhibitions and material via this system. National campaigns are also using this distribution system to reach a large audience. NBLC and NBD have set up a joint centre for IT-expertise, LAURENS, to speed up innovation and IT-implementation in the library field. All library organisations (public libraries, academic libraries, Royal Library and librarians) are represented in the umbrella organisation FOBID, also housed at NBLC.  HYPERLINK "" \l "_Toc536415389" Table of contents  PAGEREF _Toc536415389 \h 2 policies and strategic activities Government policy In order to facilitate co-operation, the Minister asked for advice. The Meijer-report Open gateway to knowledge (April 2000) recommended a new structure for the public libraries, based on base-libraries, improved infrastructure, support services, co-operation between governmental levels, quality control system and IT impulses leading to new virtual services. The transformational process will last 4 years and total costs are estimated to rise from 926 to 1233 million guilders. Through cost-effectiveness of the network of base libraries, the number of staff is estimated to increase with 17%, opening hours increase as well. Stocks can be improved. The average costs per inhabitant will grow from: 26 to 33 Euro, based on 80% subsidy, this will require an extra subsidy of 5,6 Euro per inhabitant from all three government levels together. Funding has still to be found. In the meantime, a covenant to be signed by the representatives of the government levels has been formulated and a project management organisation has started. An initial sum of 5,5 million Euro a year is available to facilitate co-operation and staff training. Netherlands Public library strategy plans 1995-2005 Decentralisation prompted the need for renewed legitimisation and profiling of the public library at the local level. At the same time, the public library sector as a whole had to argue and present the importance of the public library in modern society. The basic principles were laid down by the Charter for the Public Library, a sector-supported statement based on the UNESCO/IFLA Public Library Manifesto. The statement was followed by NBLC Strategy Papers. On the road to 2005 (1995), outlined the future image of the public library as the centre of information, culture and education. In this new paradigm, public library services are extended and adapted to the new media, electronic resources and digital services.The information function is strongly reinforced. Services have to become demand-focused. The library must seek new partners and alliances with social groups and institutions in order to establish an efficient public information service with a large network. Key words for action became: reinforcement of the branch structure, marketing and innovation of products. The strategy was updated on the occasion of the new Cultural Plan of the Ministry of Education, Culture and Science, 2001-2004. The NBLC presented its long term plan under the title Public Square'. The image of the public or open square is used to draw attention to the public and the broad function of the public library. The library user can enter the Public Square in two ways: physically by visiting the local library and virtually by logging into the virtual public library. The local and the national (virtual) services complement each other. In order to support the development of similar local services and activities, the NBLC presents a branch-wide programme including activities in the fields of : Quality systems, Professional training, Communication and promotion, Research, International exchange, National partnerships and IT services. Staff recruitment and training have become crucial as 10-15% staff will retire in the coming decade, while hardly any students from the higher professional library education apply. (There is no library education at academic level.) A Staff Strategy Plan for the public library sector will be implemented.  HYPERLINK "" \l "_Toc536415389" Table of contents  PAGEREF _Toc536415389 \h 2 statistics on public libraries Number of service points 1115Number of organisations551Of which PBC's  11 (9)Of which associated with PBC's 416Of which independent city libraries 124Total collection items (x 1000) 40.994Number of loans (x 1000)167.384Number of memberships/library cards (x 1000) 4.484National user percentage 30Staff in full-time equivalent (FTE) 6300Staff hours per week (x 1000)195Finances, total income ( x million guilders) 870Received subsidies ( x million guilders)695Income from users (x million guilders)1321998, Published in BibliotheekBlad, July 2001 1 Dutch Guilder is 2,20371 Euro  HYPERLINK "" \l "_Toc536415389" Table of contents  PAGEREF _Toc536415389 \h 2 Information and communication technology in public libraries The government supports the implementation of IT in libraries. At the end of 2000 all public libraries were connected to the internet, giving access to public and government information, made possible through the Project: 'The Government, an open book'. Workstation terminals are available both for users and library staff. Some 3000 administrative workers and 3000 library-technical staff were trained for front office support or maintenance and management of multimedia PC's and networks, and for giving media-education to various user groups, especially the elderly, (minority) women, and the unemployed. Following tariff policies, in 9 out of 10 cases the public's use of Internet is not free. The average fee is 0,68 Euro for a quarter of an hour. In 20% of the cases, libraries offer some sites for free; this mostly (75%) concerns public and government information. A Handbook on Media-education with examples of best practice has been published. As a continuation of increasing library services to primary and secondary education, and vocational education, a virtual school library project has been initiated:  HYPERLINK http://www.schoolmediatheek.nl www.schoolmediatheek.nl. This portal site includes information sources on literature, culture and media education for writing papers and giving talks on various subjects. Relevant non-fiction materials are collected by the four main cities libraries (G-4) and presented under the title Subject guide/Spider (Vakwijzer/De Spin). Another project is Knowledge Neighbourhood, part of called e-Culture, which is set up as a broadband network in parts of some municipalities, bringing information and culture including library sources into the homes. Virtual library: bibliotheek.nl On 23 november 2025 the virtual public library was launched: the national portal site: www.bibliotheek.nl is a common initiative of the dutch public libraries in nblc. Bibliotheek.nl is the gateway not only to information on internet but also to the physical local library. New tools are added. A site generator is a tool developed for librarians to build local websites linked to bibliotheek.nl. A unique search engine, Aquabrowser, searches both simultaneously and with associated terms. Primary sources are the national book title database, selected educational sources, a short version of the Newspaper database and the digital newspaper archive, all full-text Bibliotheek.nl has been developed through subsidies from various ministries, including the National Action Plan Electronic Highways (NAP) 1997-2000 with 15 million guilders to guarantee public access to the Internet and government information. Municipalities, provinces and library organisations themselves have contributed to this new stage, the hybrid library. In the near future, the virtual library will expand through additions from various partners, a digital reference service and information desk (Al@dinproject), a virtual meeting place for literature lovers and links to local library systems for directly borrowing materials and make reservations. This makes the public library, virtual and physical, a true public service for the new century: a centre for knowledge, culture and communication.  HYPERLINK "" \l "_Toc536415389" Table of contents  PAGEREF _Toc536415389 \h 2 outlook  HYPERLINK "" \l "_Toc536415389" Table of contents  PAGEREF _Toc536415389 \h 2 Key standards and guidelines Quality management, guidelines and standards In 1987, we lost our Library Act. From that moment on, responsibility and funding for local libraries was decentralised to the municipalities. Only two areas, co-operation between local libraries within a region and library fees for children, remained regulated by a law which includes other cultural components (Wet op het specifiek cultuurbeleid). From this time on, libraries began negotiating with their own local governments about their mission, guidelines and standards. This development had, amongst positive effects, two negative results: Local libraries on their own had insufficient power for innovation and re-thinking of the mission of the library in line with new developments in society; the quality, mission and service of the libraries became very different in accordance with different local policies. The realisation of these problems led to a deeper analysis of the situation and to the formulation of three targets: Libraries should co-operate more and in better ways to improve the innovative power of the public library network as a whole; the library should move from being library-oriented to being user-oriented. This means giving priority to the development of marketing tools, expertise and surveys. Priority for ICT. To achieve the first target, we began the project Co-operation and Quality (Samenhang en kwaliteit). The aim was to improve the quality of the public library by working together, as it is impossible for every library to offer a full service to everyone working on your own. The division of tasks between libraries in a region or even countrywide is therefore necessary. But this makes each library dependent on the other libraries. A chain is only as strong as its weakest link. There must be some way of ensuring that the quality of services throughout the network is of a certain standard. That is why we have begun to establish rules and standards for all public libraries. So far, five guidelines have been accepted by all libraries. These are: Level of service. This guideline includes standards about opening hours, public Internet services, etc. The guideline does not lay down any quantitative standard for the collection, but says that the collection policy should be part of the marketing policy and should meet the needs of the local population served by the library. Professionalisation of the service, which describes not only formal educational qualifications but also informal requirements. Standardisation of digital equipment. Financing countrywide promotion. Each library pays pro capita for this promotion. Quality management and certification. The libraries have all chosen the same model for self-evaluation from the Institute for Dutch Quality. It has a special model for non-profit organisations and is the Dutch translation of the model from the European Foundation of Quality Management. This year, every library will undertake a short analysis of the whole organisation according to the model. Based on the results, each library will then make a plan to improve on any areas which are shown by the analysis to be lacking Libraries are also conducting a user-survey this year, based on a model made by us. Certification implies some sort of external auditing. We are currently in discussions with the association of Dutch municipalities to formulate the audit criteria.  HYPERLINK "" \l "_Toc536415389" Table of contents  PAGEREF _Toc536415389 \h 2 Innovative projects in Netherlands Public libraries  HYPERLINK "" \l "_Toc536415389" Table of contents  PAGEREF _Toc536415389 \h 2 Best practice, innovations and projects Digital literacy Media-education in Dutch public libraries By the end of 2000, all pubic libraries had PCs with internet connection, due to a national IT-impulse and investment scheme. PCs and connection were provided on the condition that library staff (6000 participants) was trained in using new media and the internet. Staff was also trained to give media education /digital literacy courses to the general public. On a national level, NBLC developed the training modules, published a Handbook and organised campaigns and promotional material for special target groups: the elderly, unemployed, women and young people. (See:  HYPERLINK http://www.nblc.nl www.nblc.nl under English/documents) NBLC has a special course bureau, developing new courses and also distributing them to the provincial level. Basic digital literacy courses now mostly take place in the regions (See Provinciale Bibliotheek Centrales at:  HYPERLINK http://www.bibliotheek.pagina.nl www.bibliotheek.pagina.nl) Courses on e.g. public information services (health, careers, government, Europe) all include training in searching digital sources. ( HYPERLINK http://www.nblc.nl www.nblc.nl under cursussen). Access to digital information for migrant women in Utrecht For some target groups it is difficult to use library services. Sometimes they are not allowed to go out of the house, or can only participate in women-only accommodations and courses. The Womens library in Utrecht was therefore an excellent place to start with training courses for migrant women who would like to know more about internet and find public and educational information of their own interests. In co-operation with a social worker and the support of the public library network (number of PCs), the first sessions were met with enthusiasm: so much to learn, so much to discover, so great to be out of isolation. The municipality of Utrecht has therefore supported continuation of the project. Similar courses will now take place under special condition in the colourful library branch of Lombok. Librarian Sylvia has already a lot of credit for her work with migrant groups and knows how to include this group in the library services. (See: Open learning in the Digiobus The digiobus is a project of the public library in Lelystad (60.000 inhabitants) with the Regional Educational Centre Flevoland and the Education Support Foundation (See:  HYPERLINK http://www.bibliotheken-flevoland.nl www.bibliotheken-flevoland.nl The mobile Digiobus is designed as an open learning centre in which people can take computer courses and improve their Dutch language skills. Seven PCs are available, The mobile also present practical information on health, education, social benefits. The Digiobus is present in two neighbourhoods on four afternoons and two evenings. New courses relate digital literacy and Dutch language to practical situations: health care in the Netherlands (drugs, insurance, child care, home aid). IT-support programmes are available in Turkish, Arabic, English and Dutch. Another practical issue is the new Euro (paying, exchange rate, history). More information:  HYPERLINK mailto:  Social inclusion The library in the multicultural neighbourhood schilderswijk, the Hague The neighbourhood of Schilderswijk in the Hague is a colourful one, in many ways: the people, the housing, daily life and problems. The library fulfils many roles, which can only be done by devoted staff, in this under the inspiring leadership of Marianne Hartman-Kok. This is librarianship with a social face, with cultural taste and creative non-formal education. The library reopened in a friendly, clean, bright housing and attracts many readers from all ages and backgrounds. In 1998, a telematics centre with 12 multimedia PCs was set up, to introduce new media to the public; to teach school classes how to search information and to give pupils a critical sense of information sources. The library offers special courses in the morning and has the computers free for home-work in the afternoon, and for local organisations in the evening. All efforts are made to make every group in the neighbourhood feel at home: photographs from all corners of the world. Only one poem poster in Dutch. Lectures and discussion are offered on various topics including Islamic law for women. ( HYPERLINK http://www.dobdenhaag.nl www.dobdenhaag.nl). Multicultural reading circles in Flevoland libraries In the province Flevoland public libraries have started multicultural reading circles, especially for migrant and refugee women. The purpose is to introduce them to literature, Dutch culture and the services of the library. In order to enhance integration Dutch women are invited as well. Although reading is the main purpose, the reading circle offers an opportunity to get to know each other and learn about each others culture in an easy way. Access to the monthly reading circle is free; the library provides the books. (See the logo and information:  HYPERLINK http://www.bibliotheken-flevoland.nl http://www.bibliotheken-flevoland.nl) Lifelong learning Childrens literary taste: my stamp Book reading and internet do not exclude but give mutual support. Thats the idea behind a special project initiated by the public library in the Hague and supported by NBLC and others. Children are encouraged to give their opinion on a book they have read in various ways. They can write a review, which will be put on the website. They can recommend to others and chat about a certain book: children-to-children. Or they can vote digitally in the Childrens Jury on their Top Five.  HYPERLINK http://www.mijnstempel.nl http://www.mijnstempel.nl Start early with joy of books: Boekenpret Research has made clear that speech, language and literacy have to be enhanced from an early age on. Boekenpret [Joy of Books] is a method to have children and young parents discover the joy of reading aloud. The aim is to stimulate language development in order to give better access to (reading) education at school and create good readers. The method Boekenpret is introduced in many municipalities in pre- and early educational settings to enhance basic language and learning skills. Libraries are together with kindergarten and schools the natural partners for this life long learning policy. Boekenpret is especially effective for native and migrant families with little reading habit and tradition. It contains a variety of materials and activities suitable for every setting. Municipalities can receive subsidy from Foundation Reading ( HYPERLINK http://www.lezen.nl www.lezen.nl) for 25%, max. 15.880 Euro, provided they present a long-term reading promotion plan. NBLC maintains the method, innovation of materials and the organisation, performed by provincial co-ordinators, whom can be contacted by the municipalities. Recently a website supports the projects with special parts for children, parents and intermediaries.(General information:  HYPERLINK mailto:  Reading for school children: Use Fantasia Like Boekenpret, a similar project for schoolchildren and their families has been developed under the name Fantasia . The co-operation among schools, parents, libraries and booksellers is necessary to make a structural effort in creating reading habits and a good reading climate. The school appoints a reading co-ordinator. Every week at least two lessons are devoted to reading enhancement: free reading, social reading (reading circle), expressing reading content. More information for civil servants at municipalities, librarians and teachers is available at the website:  HYPERLINK http://www.fantasia.nl www.fantasia.nl The website is part of Reading Square, a portal site for reading programmes and activities, set up by NBLC:  HYPERLINK http://www.leesplein.nl www.leesplein.nl. Support for formal education at all levels, including distance learning General support: the Library Square on Knowledgenet When the Ministry of Education decided to create a digital intranet (Kennisnet/Knowledgenet) for schools and educational institutions, libraries proposed to be part of the pilot experiments. Twenty local libraries participated. Ever since, NBLC created a national website: Bibliotheekplein: Library Square for pupils, students, parents and teachers, to support them with all kinds of school matters. Children will find suggestions for their home-work, language games, and reading interests. Students will find suitable sites for preparing papers and (book) talks. Special searching tools are included. Have a look at:  HYPERLINK http://ob.kennisnet.nl/ http://ob.kennisnet.nl/. Cultural Education: no challenge for Assen Library In the new educational method, Studiehuis (Studyhome) students are challenged to work on their own, gather information sources and elaborate on them. New subjects are introduced, such as cultural education. Public Library Assen co-operated with schools to set up a site where all relevant sources were gathered for further study, papers and projects. Students find information on how to set up a paper, work with the sources, but also the sources themselves: on various forms of art, cultural styles, design etc. The library has included the service in other relevant information for students: youth information, travel information, Europe information etc. (Visit:  HYPERLINK http://www.bibliotheekassen.nl/jongeren/frkennisnetckv.htm http://www.bibliotheekassen.nl/jongeren/frkennisnetckv.htm ) B-wise, over the reading threshold, Public Library Rotterdam For students who like to work with their hands, book reading is a difficult part of obligatory education. The reading threshold is very high and books are not popular. But Cora Knig en Adriana Balke of Public Library Rotterdam convinced themselves and schools of the possibility to attract these non-readers. B-wise is the result of it. A website created for these students of vocational education (ivbo), which challenges them to have a look at the Top 10 created by their peers, or have a look at easy books on various topics. Important is that they give their opinion on what they have read or what others think about their reading. Talking about books with peers stimulates and creates self-esteem. Relevant sites on authors are added. The personal or closer contact to authors is encouraged. The popular annual Reading Festival in Rotterdam attracts readers of all kinds, B-wise! Youll find it at:  HYPERLINK http://b-wise.bibliotheek.rotterdam.nl/ http://b-wise.bibliotheek.rotterdam.nl/. Students make their Reading dossier online in Venlo One of the innovations in lessons on literature is the task for students to build up a Reading dossier. It means they have to reflect and write about what they have been reading. Each book and subject should be documented and be part of this dossier. In this way, the student can develop and follow his/her own pattern of reading and discuss it with peers and the teacher. In order to support this new task for students, Public Library Venlo set up a digital working tool at  HYPERLINK http://www.leesdossier.nl/ http://www.leesdossier.nl/. Here the students find up-to-date tools to make their digital dossier, in 25 steps. They find a practical instruction, also for searching on the web. They can print their dossier or send it to friends or the teacher. Some dossiers are put on the web, so peers may have a look at them and be inspired to write their own reading experiences in literature. Students receive a name and login, so they can easily continue to work on their dossier. The first retrieval tools for school subjects: De Spin and Vakwijzer In order to help children and pupils to find books and other media or digital sources for their school work and studies, Public Library The Hague started a creative site, called De Spin (Spider). In a joyful way, children are guided on their first retrieval steps in the information jungle:  HYPERLINK http://www.despin.net/ http://www.despin.net/ For the older pupils, based on the same idea, a special search machine Vakwijzer (Subject-signpost) makes it possible to search thousands of descriptions of websites on Knowledgenet and Internet, all related to school subjects (keywords, subject heading, classification number and special options for type of education, level) All digital sources are chosen and described by teachers in terms of target group, educational keywords, description and evaluation. New subjects can be added by other teachers via an online procedure. Have a professional look at:  HYPERLINK http://vakwijzer.kennisnet.nl/ http://vakwijzer.kennisnet.nl/ Support for business and the economy Tailor-made business information services in Apeldoorn: adic ADIC (Current Information and Documentation Centre) is information service for business and (government) institutes. It started in 1988 as an initiative of the Public Library in Apeldoorn of which it is still part. ADICs customers are as divers as small business firms, municipalities, industry, educational institutes, health organisations, legal professionals, journalists, PR-bureaus and accountancy. The service ADIC offers is tailor-made: information, advice or temporary staff. In the past decade ADIC has improved its specialised staff and broad reference collection. Customers can use ADIC to replace their (often too small business) library or in addition to their own library. Customers pay an annual fee, and an additional sum per order or query. The website is:  HYPERLINK http://www.adic.nl http://www.adic.nl Citizen participation in new forms of civic governance Citizen participation in the cultural field: Breda The municipality of Breda wishes to include more people in art and cultural projects in the city, based on it Action Plan Cultural Reach. In a joint subsidy with the Ministry of Culture, the library set up an infodesk for all cultural activities in its Readers Cafe. In Cultuurpunt Breda (Culture Point) all cultural information is gathered and presented in a user-friendly way. Information and advice is given ranging from theatre to popconcerts and monument excursions to a course in African Dance. Artist can be informed about accommodation and stages. Students can find information for their papers. A number of local and regional organisations are presented, together with a range of cultural and art magazines, reviews etc. Tickets for various performances can be bought at the Cultuurpunt. Visit:  HYPERLINK http://www.cultuur.breda.nl/ http://www.cultuur.breda.nl/ Access to diverse cultural content Lombok Mondiaal: multicultural Study Centre In one of the most colourful neighbourhoods of Utrecht, people of various cultural backgrounds live together. The branch library supports daily life with information about various cultures and education on new media, IT-technology and how to use them for practical matters. A variety of sources on cultures is available on the special website Lombok Mondiaal and makes the branch into a multicultural study centre, where people meet, exchange views on the neighbourhood, follow a computer course in the Telematics centre or use the multicultural media collection. Have a look at:  HYPERLINK http://www.utrecht.nl/bibliotheek/lombokmondiaal/index.cfm http://www.utrecht.nl/bibliotheek/lombokmondiaal/index.cfm Access and services for people with physical and visual impairments Broader access to specialised services for the visually impaired: alp For a long time libraries for the blind and the visually impaired and public libraries had each f them their own services. The growing number of chronically or temporary visually impaired and the need the broaden the access to specialised services, created the foundation for a co-operative experiment, to be followed by others: Other Reading Points (Anders Lezen Punten) is the name for a specialised service in four public libraries: Eindhoven, Helldendoorn, Maastricht and Nijmegen. The service provided consists of adapted reading materials such as 300 talking books (with a exchange for another 300 titles), 8 talking newspapers and magazines, a range of reading aid tools, a PC for synthetic speech and largely increased texts, including access to the network of the libraries for the blind and their central catalogue. ALPs collections of talking books are increasingly used by the growing number of elderly, but also others: dyslectics, foreigners learning Dutch, chronically sick people etc. The pilot projects have show that a larger group of the general public needs and appreciates adapted service, such as talking books and media. A strong argument for further co-operation. The project was supported by the national government, NBLC and the Libraries for the Blind and the Visually Impaired Fund. NBLC has now a specialist working on the co-operation. Reference: project anders lezen punten, een evaluatie, nblc, 2001; see also:  HYPERLINK http://www.nblc.nl www.nblc.nl Access to music and non-print material All service for music lovers and the love of music: CDR Rotterdam With the driving force of director Rob Maas, the Centrale Discotheek Rotterdam (CDR) access to music in various forms and user services have increasingly improved through IT application. The musicwebsite:  HYPERLINK http://www.muziekweb.nl/ http://www.muziekweb.nl/ offers a variety of services including searching the online catalogue with various tools. Members with personal access can see whether a CD is available or on loan, they receive labels and tracks on their screen and can also search with one or more words in a song title. There are more than 1 million track titles available. Members can weekly ask for a list of new acquisitions and have their own place in the CDR computer for various purposes: make a selective list of recent titles in one or more types of music; personal wish list; reservation of CDs after opening hours, check ones own borrowed items, ask for music advice. CDR also offers services to other libraries: professional services include unique interlibrary loan (using the frequent national library transport system), music reviews of CDs in a weekly digital newslist. CDs can be ordered at NBD, the national public library supplier ( HYPERLINK http://www.nbd.nl www.nbd.nl). A monthly magazine offers extra information on classical music, world music and jazz. CDR is the largest music library (fonotheek) in Europe: more than 250.000 CDs en 300.000 LPs! More detailed information:  HYPERLINK mailto: . Since 2 November 2001, CDR and a number of other music institutions (MuziekGroep Nederland, Nederlands Muziek Instituut, Nationaal Pop Instituut, Nederlands Jazz Instituut, Theater Instituut Nederland, Muziek En Theater Netwerk/Jazzserver, Genre-instituut Kamermuziek i.o., Nederlandse Raad voor Muziek, Unisono and Gaudeamus) have set up a single website:  HYPERLINK http://www.musica.nl www.musica.nl giving access in a single search to their catalogues and databases on artist, musician, composer or title. Management practices and models for co-operation and partnership in service delivery Library pass in North Holland In the province of North-Holland, libraries co-operate since 1992 in a common library passport, a provincial membership card, which is valid in all public libraries in the province. The additional pass is free for all library users who have a local library membership card. It is an increased service in this heavily travelled province, includes the larger reference libraries of Haarlem and Amsterdam, and surpasses the differences in membership fees for the benefit of the users. (see: News at  HYPERLINK http://www.nblc.nl www.nblc.nl) Multi-co-operation in RotterdamNet The collaboration of libraries and information centres of several museums in Rotterdam Net offer 4 million books, 5 thousand periodicals and a thousand electronic data-files on Rotterdam, both present and historical aspects, port and economy, technology, social sciences, healthcare, art, education, law, history, philosophy, etc. Users can access general information and the online catalogue from the following institutes: Belasting & Douane Museum, Bibliotheek Rotterdam, Erasmus Universiteit Rotterdam, Goethe-Institut, Inter Nationes Hogeschool Rotterdam, Hogeschool voor Economische Studies, Landelijk Bureau ter Bestrijding van Rassendiscriminatie, Maritiem Museum Rotterdam, Rotterdamsch Leeskabinet. A number of other libraries, museums and archives is on the list to connect their online catalogues. (See:  HYPERLINK http://www.rotterdamnet.nl/ http://www.rotterdamnet.nl/) Biblioplaza: practical and digtial co-operation in Overijssel Under the driving force of the provincial library centre (Overijsselse BibliotheekDienst OBD) public libraries have joined forces in various forms of co-operation. Formation of front-offices and common back-office teams of information specialist is one of them. Local library supplied 4 local staff hours to set up these support teams for the benefit of all local professionals. OBD supports these innovations with training, expertise and process management. Through innovative digital networking of OBD all local libraries and a number of cultural institutions present themselves on Biblioplaza, which also makes it possible to search in various local catalogues at one time. (See:  HYPERLINK http://www.biblioplaza.nl/biblioplaza/ http://www.biblioplaza.nl/biblioplaza/) Info-chat in Flevoland Innovation in reference service took place in the nineties after a trip to the USA. Bibliofoon was the joint service of provincial library centres. The special national phone number was later replaced by a digital service:  HYPERLINK http://www.bibliofoon.nl www.bibliofoon.nl. Other libraries (like Oss) have set up their own digital librarian. Public libraries in the province of Flevoland take turns in chatting with customers every afternoon: The Info Chat is part of the Digital Library, which also includes a Digital Info Desk for sending in queries. They will be answered within five working days. Top X includes access to a newspapers database, national databases and the library catalogue. Start a chat at:  HYPERLINK http://www.digitalebibliotheekflevoland.nl/chatten.html http://www.digitalebibliotheekflevoland.nl/chatten.html Tailormade co-operation; Project Bureau Maatwerk The Hague A special Project Bureau of the Public Library The Hague (Maatwerk = Tailor-made) creates contacts with multicultural groups, specialists, artists, teachers, philosophers, authors, poets and musicians. This co-operation results in lectures and presentations in all library branches. The Project Bureau aims at innovation and change in the field of information, education and culture in The Hague to give citizens access to literary and cultural heritage. Co-operation starts with meeting each other. Therefore informal meetings are organised, to discuss activities and have them tailor-made to the audience addressed. A new way of networking , creating a number of festivals and performances in the Hague.  HYPERLINK http://www.dobdenhaag.nl http://www.dobdenhaag.nl Funding and financing opportunities Creative funding: Public Library Apeldoorn After serious budget cuts in the eighties, Apeldoorn Library developed enormous creativity to find alternative funding in order to maintain good quality services. The housing in the modern building by famous architect Herzberger radiates the same feeling for good quality. Apeldoorn developed services with the idea of value for money, not unusual in the Netherlands. Reading dossiers on all kinds of topics were made for sale, useful for homework and discussion. Paid services for the business community, exploiting rooms for conference, lectures and meetings, exploiting a Readers cafe and a home delivery service (Biebhopper) are just a few examples of creative thinking for services and funding. Most successful is the broad range of a professional course programme, which attracts many citizens of Apeldoorn to their library, finding out about computers, culture in Greece, literature, gardening etc. Download the course-programme at:  HYPERLINK http://www.bibliotheekapeldoorn.nl/ http://www.bibliotheekapeldoorn.nl/ The public interest in access to copyright protected materials and related licensing initiatives; business models for rights transactions Negotiating for public libraries NBLC has set up a Committee to negotiate and purchase licenses and new media content at discount rates. ( HYPERLINK http://www.nblc.nl www.nblc.nl )So far, the availability in the public libraries of a database with sources from six daily newspapers ( HYPERLINK http://www.krantenbank.nl www.krantenbank.nl) is one of the results. Provincial library centres may also negotiate on IT products to be available for the local libraries connected to their network. NBLC has also dealt with availability of newspaper clippings on CD-ROM, production of CD-ROM about authors, cultural education etc. Together with academic libraries under the umbrella of Fobid, a Legal Committee, analyses and works on library friendly contracts. Resourcedescription, discovery and retrieval I-port, powerful searching implemented by Pica A useful tool for retrieval is the single search engine I-port, presented by Pica. The demonstration shows a fast response through parallel searching in various catalogues with a user-friendly presentation of the retrieval results. It makes it possible to search the Netherlands Central Catalogue and catalogues of different libraries at the same time. This application will be a useful tool for co-operation between libraries of various backgrounds or within a certain region. ( HYPERLINK http://www.pica.nl www.pica.nl) Digitisation Digital Heritage in the Netherlands (DEN) On a national level a large number (45) of libraries, museums and archives have set up Digital Heritage Netherlands (DEN) which envisages to join forces on digitisation of cultural heritage materials and give citizens access to them. The latter part is an interest defended by NBLC, on behalf of public libraries. Digitisation of heritage materials will be used in educational packages for teaching about history, memorials, topics in national culture. The Royal Library has presented it first proofs of digitisation of 17th century printings and coins, related to national history in an accessible form.( HYPERLINK http://www.den.nl www.den.nl) Applications of newly developing technologies Forerunner: Public Library in Oss  HYPERLINK http://www.oboss.nl www.oboss.nl In many respects, the public library in Oss (65.000 inhabitants) is a forerunner in library innovation. Director Mari Nelissen and IT-specialist Jan de Waal are not afraid of experiments. They were the first to present E-books in the library and created the Digital Library for E-books, a novum in the library sector:  HYPERLINK http://www.digibieb.nl www.digibieb.nl. It includes news, literature, links on e-books. The site  HYPERLINK http://www.bibliotheek.nu www.bibliotheek.nu is one of the first digital librarians for all kinds of questions to be answered by e-mail. Because of the strong cultural networks, the library also hosts sites for the cultural centre  HYPERLINK http://www.lievekamp.nl www.lievekamp.nl and the local theatre  HYPERLINK http://www.muzelinck.nl www.muzelinck.nl and maintains the computer network. Especially for schools, cultural productions are offered for a reduced fee, with all kinds of additional information added on the website:  HYPERLINK http://www.cultuuross.nl www.cultuuross.nl. Aquabrowser: associative searching from Eindhoven to NBLC The public library in Eindhoven introduced a new way of information seeking when it opened its renovated building (The White Lady) some years ago. Taking the browser needs and habits of library users seriously an unorthodox search machine was developed which included associative terms: results of previous searches are taken into account by a place in a tree-structure closer or further away from the searched term. The Aquabrowser was the idea of Thijs Chanowski, producer of a popular childrens TV-program, and developed by Medialab. How it works can be seen at:  HYPERLINK http://www.interwad.nl www.interwad.nl and  HYPERLINK http://www.zoef.nl www.zoef.nl Because of its userfriendliness and the very positive results in Eindhoven Library, NBLC has signed a contract to implement the Aquabrowser in the library portal site:  HYPERLINK http://www.bibliotheek.nl www.bibliotheek.nl.  HYPERLINK "" \l "_Toc536415389" Table of contents  PAGEREF _Toc536415389 \h 2 JOINT ACTIVITIES BETWEEN LIBRARIES, MUSEUMS AND ARCHIVES  HYPERLINK "" \l "_Toc536415389" Table of contents  PAGEREF _Toc536415389 \h 2 Preserving the regional past: Audio-visual Documentation Overijssel (ADO) A number of local and regional institutions in the field of libraries, museums and archives set up the Audio-visual Documentation Centre Overijssel, which is located in the premises of the Overijssel Provincial Library Centre OBD in Nijverdal. The aim of the Centre is to retrieve, acquire and preserve films and audio-visual materials on all subjects related to the province of Overijssel. The foundation intents to preserve the older audio-visual materials on sustainable media such as digital video systems, CD's and DVD. Regional films will be transferred to CD-ROMs etc. ADO has hundreds of films, (re)presenting numerous aspects of the region. Parts of the films are weekly shown in the TV-programme: Historical Film Archive Overijssel. These films show important happenings, places and industry. Films sent by the regional TV Oost, are available at length from ADO and can be purchased. ADO also delivers archival services for private films and holds films shows for various audiences. In combination with support services from the OBD, the ADO has become an appreciate regional cultural service preserving the past and presenting it in up-to-date settings. Contact: Dick ter Harmsel , at:  HYPERLINK http://www.ado-film.nl http://www.ado-film.nl Access to broadcast archives: public library Hilversum The city of Hilversum is know for its concentration of broadcast organisations. The public library has made use of its unique position to co-operate in a pilot project on opening up the audio-visual archives of the broadcast organisations preserved in the National Audio-Visual Archives (NAA). Although the archive system was set up for producer, a user-friendly software has made a number of films and shots accessible through PC's at the library (and a few schools). Both accessibility, presentation and usefulness for educational purposes were tested. The films were sent from the archives through video-streaming in a broadband setting. The results of the pilot will be used in a broader project, called e-Culture, which is set up in Eindhoven and Helmond. It will be a broadband network in parts of these municipalities, bringing information and culture into the homes, including interesting audio-visual materials. Reference: Plein Publiek 2001-2005, NBLC, 2001; and:  HYPERLINK http://www.nblc.nl http://www.nblc.nl Constructing the co-operation of library, museum and archive: Apeldoorn In 1998, the municipality of Apeldoorn decided to merge the Historical Museum, the Van Reeken Museum an the city archive into one new organisation and a new building, to be constructed by Herman Hertzberger, well-known Dutch architect who also built the well-appreciated public library in Apeldoorn. At the end of 2000 the local authority and the library board signed a letter of intention to include the library in the merger. This will bring not only advantages in facilities but also added value for the core services. In 2001 it was decided that merging was preferred and could take place in 2003, when also the new building for the museum is ready. The City Council agreed in June 2001. Final decision and financial aspects will be discussed in beginning 2002. Plans are made under the name of APart: Beacon light of culture and knowledge in Apeldoorn. The ambitions are high with plans for multidisciplinary programmes for a variety of audiences, educational settings, professional and amateur art, a knowledge centre, study centre , museum cafe; a cultural courtyard etc. The horizontal programming , education and course programmes , manifestations, special projects and exhibitions, together with marketing, research, public relations, IT, facilities and management will support all three functions of library, museum and archive. Reference: Ontwerpbeleidsplan 2001-2005, August 2001; Website:  HYPERLINK http://www.bibliotheekapeldoorn.nl http://www.bibliotheekapeldoorn.nl  HYPERLINK "" \l "_Toc536415389" Table of contents  PAGEREF _Toc536415389 \h 2  PAGE 2 PAGE 3 . . . . . . . . . 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